• After logging in, remember to:
  • Refresh the screen if you don’t see the video player appearing
  • Empty your cache
  • Try a different browser
  • Restart your computer
  • Check the video and audio settings on your devices

• Choppy Video:
  • Make sure you have strong internet connection. A low bandwidth could also affect the quality of the stream
  • Make sure you have enough RAM on your computer running the program and possibly close other background app
• Login issues:
  • Check the email you used to check out for log in info
  • Your username is just your email address
  • Reset the password
  • Make sure you have purchased the stream for access
  • Our system only allows one purchased stream per user per device
  • Please make sure your payment has gone through
• Purchasing for Somebody:
  • You must use a unique email address for each purchase.
  • That means you should not use the same user information to purchase more than one ticket for each online stream.

If you have any questions, please click on the purchase chat icon to the right, or email us at [email protected]