Check to see if you’re on the correct event page link
refresh the screen if you don’t see the video player appearing
empty cache
try a different browser
restart your computer
check the video and audio settings on your devices
Choppy Video:
Make sure you have strong internet connection. A low bandwidth could also affect the quality of the stream
Make sure you have enough RAM on your computer running the program and possibly close other background apps
No Sound:
The volume of the video is not turned on automatically (Browsers’ restrictions for safety), so you must turn it on manually
hover the mouse over the viewing screen and you will see a control bar at the bottom. UNMUTE the sound icon OR
Double click on the video player on the screen. It should expand to full screen. The blue menu bar should appear on the bottom and you can unmute and bring up the volume.
Make sure your device’s volume is on
Video player too small:
You can expand the player to full screen by double clicking in the player window and then on the full screen button
Login issues:
Check your email for your user name and log in with the password that you have set up during check out
Reset the password
Make sure you have purchased the Stream for access
Our system only allows one purchased stream per user per device
Purchasing for Somebody:
You must create a unique user name and password with the user’s email address for each new purchase.
That means you should not use the same user information to purchase more than one ticket for each online stream.